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Order Management
Order Management
Track every order from draft to delivered, and send it to a carrier.
Order Status Flow
ABANDONED_CARTCheckout was started in a connected store but never completed
DRAFTOrder is created in a connected external store and awaits confirmation
CNF_MESSAGE_SENTConfirmation message was accepted by WhatsApp and is on its way
CNF_MESSAGE_DELIVEREDConfirmation message reached the customer; waiting for their reply
PENDINGNew order, not yet confirmed
PRE_CONFIRMEDOrder is confirmed by the AI Agent
CONFIRMEDOrder is confirmed manually by a human
PROCESSINGBeing prepared
FULFILLEDOrder has been sent to a carrier (carrier order created)
SHIPPEDShipment is in carrier flow
OUT_FOR_DELIVERYDriver on the way
DELIVEREDSuccessfully delivered
AWAITING_PICKUPCustomer is collecting this order at your store; it is waiting at the counter and is never sent to a carrier
PICKED_UP_FROM_STORECustomer collected the order at your store; counts as a completed sale exactly like Delivered
CANCELLEDCancelled
RETURNEDReturned to sender
RETURNED_TO_STOCKReturned parcel received back; its items are added back to stock
Additional statuses: CNF_NO_WHATSAPP, CNF_MESSAGE_UNDELIVERED, CNF_HUMAN_VERIFICATION_NEEDED, CALL_SCHEDULED, CALL_NO_ANSWER, CALL_UNREACHABLE, CALL_POSTPONED, CALL_WRONG_NUMBER, CALL_TRAVELING, CALL_REFUSED, ARRIVED_AT_CITY, DELIVERY_SCHEDULED, POSTPONED, NO_RESPONSE, OUT_OF_ZONE, WRONG_PHONE, UNREACHABLE, TRAVELING, REFUSED, CARRIER_CANCELLED, DUPLICATE, REFUNDED
Order Sources
WHATSAPP, Created by AI Agent.
STORE_WEBHOOK, From external store.
MANUAL, Created from dashboard.
API, Via external API call.
GOOGLE_SHEETS, Imported from a connected Google Sheet.
Shipping Orders
- Open order and click Send to Carrier.
- Select shipping connection (or use default).
- Enter delivery city (fuzzy search matches carrier cities).
- Configure options (allow open, fragile, parcel type).
- Confirm. A tracking number is assigned and the order becomes FULFILLED (it moves to SHIPPED once the carrier picks it up).
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