Products & Catalog

Products are the core of your sales operation. The AI uses your catalog to recommend items, answer questions, and build orders.

• Add products under Catalog & Sales → Products.
• Required fields: Name, price, currency.
• Optional: SKU (or generate one from the name), short name for template messages, description, category, stock, and add-on products offered at a discount alongside this one.
• Variants: add options such as Size and Color, and every combination is generated for you. Give each variant its own price, image and a short description so the Agent understands it.
• Info to collect: questions the Agent must ask before it places an order for this product, for example a car model.
• Stock tracking: Enable to track inventory and prevent overselling.

• Price negotiation: let the Agent negotiate, down to a minimum price you set. With variants, negotiation is set on each variant.
• Pricing model: services and digital products can be sold at a fixed price, on a subscription (weekly, monthly and so on), or both, with an optional intro price for the first periods. Physical products are always a one-off price.

Price a product by how much the customer buys. The Agent is given the finished price table and never does the arithmetic itself.

• By quantity, total for a quantity: "2 pieces = 349". Larger orders are made up from the cheapest packs.
• By quantity, price per piece from a quantity up: "10+ = 15 each".
• By measure: sell per metre, kilo, litre and so on, with a minimum, an optional maximum and a step. The product price is the price per unit.
• Every variant of the product counts towards the same quantity.

An order keeps the price rule it was sold under, so editing it later never re-prices it at today's prices.

• Gallery: label extra images with what they show (back, fabric) and the Agent sends one only when a customer asks to see that.
• Demo video: one short clip (up to 1 minute) the Agent sends when a customer wants to see the product in action.
• Social proof: real customer testimonials, voice notes, videos or photos. The Agent shares a couple only when a customer hesitates or asks for proof.
• Technical instructions: files or text the Agent sends to buyers who ask for setup or usage help after ordering.

Product photos are also how the Agent recognises a product when a customer sends a picture of it.

Automatically import products from connected stores (Shopify, WooCommerce, YouCan, LightFunnels).

1. Connect your store under Integrations → Store Connections.
2. Open Import products on the connection, pick the products you want, and import them.
3. Products are imported with name, price, images, SKU, and variants.
4. Re-sync anytime to update changes.

Your plan sets how many products a business can have. A meter on the Products tab shows how many you can still add.