Refund Policy

This Refund Policy explains when VERSAAS LLC refunds payments for Replyk and what a refund changes on your account. It is part of our Terms of Service.

Replyk is sold to businesses, so cooling-off periods for purchases by individual consumers do not apply. Nothing in this policy limits a right the law gives you.

When a plan offers a free trial, you are not charged during it. We email you 3 days before the trial ends. Cancel from Billing before then and you pay nothing.

• Subscription fees are paid in advance for each monthly or annual period and are not refundable, except as described in this policy or where the law requires.
• You can cancel at any time from Billing. Your plan keeps working until the end of the period you paid for, and you are not charged again.
• We do not refund the unused part of a period when you cancel or downgrade. A downgrade takes effect at the next billing cycle.
• When you upgrade, you pay only the prorated difference for the rest of the current period.

Every plan carries a money-back guarantee. The plan card and the checkout page show how many days it lasts. You can ask for a refund of your first subscription payment within that number of days, counted from the date that payment succeeded.

• Without the First Month On Us Offer, we refund your first payment in full.
• With the First Month On Us Offer, you get your first payment back minus the offer credit you already spent, as set out in https://replyk.io/terms/#first-month-offer.
• The guarantee applies once per account, to the first payment of its first subscription.
• After the guarantee period, the first payment is not refundable, except where the law requires.

Wallet top-ups pay for AI usage and other usage fees. Wallet credit has no cash value, cannot be transferred and is not refundable, except under this policy or where the law requires.

Usage already charged from your wallet, such as AI replies your Agent sent or order fees, is not refunded. Offer credit and other promotional credit are never paid out.

If you were charged twice, charged after you cancelled, or charged an amount that does not match your plan or top-up, tell us and we will correct it. A charge made in error is refunded in full.

• A refund of half or more of your latest subscription payment ends your subscription immediately. Your Agent stops replying and your channels are disconnected. Your account and its data are kept, and you can subscribe again at any time.
• A smaller refund, such as a goodwill credit, keeps your plan as it is.
• A refunded top-up is removed from your wallet balance.

We ban an account only for the reasons in https://replyk.io/terms/#termination: running or automating scams, sharing nudity or sexual content, or arranging prostitution. When we ban an account, we do not refund:

• Subscription fees, including the current period
• The first payment under the money-back guarantee
• Unused wallet credit, including offer credit

The subscription is cancelled at the ban, so no further fees are charged. A payment made with a card or account used without its owner's permission is refunded to that owner, not to the banned account.

• If you installed Replyk from the Shopify App Store, Shopify bills you. Any refund we grant is issued through Shopify, under Shopify's terms.
• WhatsApp message charges that Meta bills you directly are set and refunded by Meta, not by us.
• Carriers and store platforms: Fees charged by your shipping carriers, store platform or other connected services are between you and them.

Ask your account manager, or write to contact@replyk.io from the email address on your account. Include the date and amount of the charge or the invoice number, and tell us why you are asking.

Approved refunds go back to the original payment method and may take several business days to appear. If you paid by bank transfer, we refund by bank transfer to the account you paid from.

Please contact us before disputing a charge with your bank or card issuer. We can usually fix a billing problem faster directly.

We may update this policy. A change applies to payments made after it takes effect, never to a refund you have already requested.

If you have questions about this policy, please contact us:

General Support

contact@replyk.io

Legal Inquiries

legal@replyk.io

Mailing Address

VERSAAS LLC8206 Louisiana Blvd Ne, Ste A #7849, Albuquerque, New Mexico 87113, United States