By accessing or using Replyk ("Service"), operated by VERSAAS LLC("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (whether an individual or entity) and the Company. By clicking "I Agree," creating an account, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

We may update these Terms from time to time. Continued use of the Service after any changes constitutes acceptance of the revised Terms.

To use Replyk, you must:

• Be at least 18 years of age
• Have the legal authority to bind yourself or your organization to these Terms
• Not be prohibited from using the Service under applicable laws
• Be a legitimate business entity or authorized representative

Geographic Restrictions

The Service is intended for use by businesses. Some features may not be available in all jurisdictions. You are responsible for ensuring your use complies with local laws and regulations. We reserve the right to restrict access from certain countries or regions.

Replyk is a B2B SaaS platform that provides:

• WhatsApp Business API Integration: Connect your WhatsApp Business account for automated messaging
• Facebook/Meta Platform Integrations: Social media connectivity and management
• AI-Powered Sales Agent: Automated customer engagement, order processing, upselling, follow-ups, and support
• Order Management: Process orders, modifications, cancellations, and tracking via WhatsApp
• Product Catalog Management: Create and manage products, offers, and pricing
• Customer Support Automation: 24/7 automated responses and human handoff capabilities
• Analytics & Reporting: Dashboards, metrics, and insights on messaging performance
• Template Message Management: Create and manage WhatsApp message templates

Service features may be modified, updated, or discontinued at our discretion. We will provide reasonable notice of significant changes.

4.1 Account Creation

• You must provide accurate, current, and complete registration information
• You must maintain and promptly update your account information
• One person or entity may not maintain multiple accounts

4.2 Security Responsibilities

• You are responsible for safeguarding your account credentials
• You must notify us immediately of any unauthorized access
• We strongly recommend enabling two-factor authentication (2FA)
• You are liable for all activities under your account

4.3 Account Suspension/Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, fail to pay fees, or for any reason with reasonable notice.

5.1 Pricing & Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All prices are in USD unless otherwise specified
• Prices may change with 30 days' notice before your next billing cycle

5.2 Payment Methods

Payments are processed through Stripe and/or PayPal. By providing payment information, you authorize us to charge the applicable fees.

5.3 Refunds

Subscription fees are generally non-refundable except as required by law or at our sole discretion. Unused portions of subscriptions are not refundable upon cancellation.

5.4 Taxes

You are responsible for all applicable taxes. Prices do not include taxes unless stated otherwise.

5.5 Plan Changes

Upgrades take effect immediately. Downgrades take effect at the next billing cycle. Usage-based charges may apply separately.

6.1 Permitted Use

You may use Replyk only for lawful business purposes in accordance with these Terms and all applicable Meta/WhatsApp policies.

6.2 Prohibited Activities

You agree NOT to:

• Send spam, unsolicited messages, or bulk messaging without proper consent
• Violate Meta Business Policies or WhatsApp Business Messaging Policy
• Request, send, store, or encourage recipients to share full payment card numbers, financial account numbers, government ID numbers, health data, or other sensitive identifiers through WhatsApp messages
• Sell, promote, or facilitate goods, services, or organizations restricted or prohibited by WhatsApp, Meta Commerce, or applicable law, including regulated verticals without required permissions, licenses, age gating, and geographic controls
• Use the Service for political campaigning, law enforcement, military, intelligence, or government use cases where prohibited by WhatsApp or Meta policies
• Transmit illegal, harmful, threatening, or harassing content
• Infringe intellectual property rights of others
• Attempt to gain unauthorized access to the Service or its systems
• Use the Service for phishing, fraud, or deceptive practices
• Interfere with or disrupt the Service or its infrastructure
• Resell or redistribute the Service without authorization
• Violate any applicable laws or regulations

6.3 API & Rate Limits

You must comply with API usage limits and fair use policies. Excessive usage may result in throttling or additional charges.

6.4 Meta/WhatsApp Policy Compliance

You are responsible for configuring and using WhatsApp Business features in a way that complies with Meta and WhatsApp requirements, including the following:

• Recipient opt-in: Only contact people on WhatsApp after they have provided their mobile phone number and valid opt-in for the categories of messages or calls you send.
• Opt-out handling: Provide clear opt-out instructions and immediately honor all requests to stop, block, discontinue, or limit WhatsApp communications, whether received on or off WhatsApp.
• Templates and messaging windows: Use approved WhatsApp Message Templates for business-initiated messages and messages sent outside the 24-hour customer service window. Use each template only for its approved category and purpose.
• Human escalation: Maintain a prompt, clear, and direct support path such as in-chat human transfer, phone, email, web support, a support form, or an in-store option where relevant.
• Business profile accuracy: Keep your WhatsApp Business profile, display name, website, email, phone, and support contact details accurate and non-misleading.
• Data protection: Maintain your own privacy policy and notices, secure all rights and consents needed to share customer data with Replyk, Meta, WhatsApp, and any connected providers, and comply with applicable data protection, consumer protection, and marketing laws.
• Commerce restrictions: If you use catalogs, product messages, campaigns, or any commerce experience, you must comply with the Meta Commerce Policy and all WhatsApp restrictions on prohibited or regulated goods and services.

7.1 Ownership

You retain all rights to content you create, upload, or transmit through the Service ("User Content"). We do not claim ownership of your data.

7.2 License Grant

You grant us a non-exclusive, worldwide, royalty-free license to use, process, transmit, store, and display your User Content solely to provide, secure, troubleshoot, support, and improve the Service and the integrations you enable.

7.3 Content Responsibilities

• You are solely responsible for your User Content
• You represent that you have the right to use and share such content
• You must not upload content that violates third-party rights

7.4 Data Processing Agreement

Enterprise customers may request a Data Processing Agreement (DPA) for GDPR compliance. Contact [email protected] to request a DPA.

7.5 Customer Data, Consent & End-Customer Rights

As between you and Replyk, you are the controller or business owner for your customer, recipient, order, catalog, conversation, and marketing data. You are responsible for having a lawful basis, notices, consent, opt-in records, and agreements required to collect, upload, process, and share that data through the Service and connected providers.

• You must respond to end-customer access, deletion, correction, opt-out, and other privacy requests as required by law.
• You must not upload or request sensitive data unless legally permitted and allowed by Meta/WhatsApp policy.
• You must promptly notify us if customer data in the Service must be deleted, restricted, exported, or otherwise handled to satisfy a legal or platform-policy request.

8.1 Our Intellectual Property

The Service, including its design, features, code, content, and documentation, is owned byVERSAAS LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

8.2 Trademarks

Replyk and related logos are trademarks ofVERSAAS LLC. You may not use our trademarks without prior written consent.

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without obligation to you.

8.4 DMCA

If you believe content on our Service infringes your copyright, please send a DMCA notice to[email protected] with the required information under 17 U.S.C. § 512(c).

Replyk integrates with and relies on third-party services, including:

• Meta/Facebook platforms and WhatsApp Business API
• Payment processors (Stripe, PayPal)
• Cloud infrastructure providers
• Analytics and monitoring services

We are not responsible for third-party services, their availability, or their policies. Changes to third-party services may affect Service functionality. Replyk is not endorsed by, sponsored by, or affiliated with Meta or WhatsApp except through the official APIs and integrations made available by those providers.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Defects will be corrected
• The Service will meet your specific requirements
• Results obtained will be accurate or reliable
• Third-party services (Meta/WhatsApp) will be available or function as expected

We are not responsible for Meta/WhatsApp platform changes, outages, policy changes, or restrictions that may affect Service functionality.

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, REGARDLESS OF THE THEORY OF LIABILITY.

11.2 Liability Cap

11.3 Force Majeure

We shall not be liable for any failure or delay due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet failures, or third-party service outages (including Meta/WhatsApp).

You agree to indemnify, defend, and hold harmlessVERSAAS LLC, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content
• Your violation of Meta/WhatsApp policies
• Messages or content you send through the Service
• Claims by your end customers or message recipients
• Your failure to obtain proper consent for messaging

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

13.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Termination takes effect at the end of your current billing period.

13.2 Termination by Us

We may suspend or terminate your access immediately for violations of these Terms, or with 14 days' notice for convenience.

13.3 Effects of Termination

• Your right to use the Service ends immediately
• Accrued payment obligations remain due
• Provisions that should survive termination will survive

13.4 Data Export

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of theState of New Mexico, United States, without regard to conflict of law principles.

14.2 Informal Resolution

Before filing any claim, you agree to attempt informal resolution by contacting us at[email protected]. We will attempt to resolve disputes within 30 days.

14.3 Binding Arbitration

If informal resolution fails, disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Albuquerque, New Mexico or remotely at your election.

14.4 Class Action Waiver

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and VERSAAS LLC regarding the Service.

15.2 Severability

If any provision is found unenforceable, the remaining provisions shall continue in effect.

15.3 No Waiver

Our failure to enforce any right or provision shall not constitute a waiver.

15.4 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations to an affiliate or successor entity.

15.5 Notices

We may send notices via email to your registered email address or through the Service.

15.6 Export Compliance

You agree to comply with all applicable export laws and regulations.

15.7 Government Users

If you are a U.S. government entity, the Service is provided as "commercial computer software" under FAR 12.212 and DFARS 227.7202.

If you have questions about these Terms, please contact us: