WhatsApp Setup

1. Go to Business Settings → WhatsApp tab in your Replyk dashboard.
2. Click Connect with Facebook to launch Meta's secure Embedded Signup modal.

1. Log in to the Facebook account associated with your Meta Business Portfolio.
2. Review and confirm the permissions requested by Replyk (WhatsApp Business Management & Messaging).

1. Select your existing Meta Business Portfolio or create a new one.
2. Select your existing WhatsApp Business Account (WABA) or create a new profile.

1. Select the phone number you wish to use for WhatsApp Business communications.
2. If adding a new number, enter the 6-digit verification code sent by Meta via SMS or phone call.

1. After closing the Meta popup, Replyk displays all available phone numbers found on your WhatsApp account.
2. Select the number(s) you want to activate for your business according to your plan limit, then click Connect.
3. Replyk exchanges token credentials and sets up webhooks automatically. Your AI Sales Agent is now ready!

1. Go to business.facebook.com → your business portfolio.
2. Open Settings → Users → System users.
3. Click + Add.
4. Enter a name (e.g. replyk.io system user) and set the role to Employee.
5. Click Create system user.

With the system user selected, click Add assets to grant access to your Meta app.

1. Select the asset type: Apps.
2. Select your Meta app from the list.
3. Under Full control, enable Manage app.
4. Click Assign assets.

Click the Generate token button on the system user's row.

3a. Select your Meta App

Choose your Meta app and click Next.

3b. Set Expiration to Never

Select Never so the token never expires.

3c. Assign Permissions

Select both WhatsApp permissions, then click Generate token:

• whatsapp_business_management
• whatsapp_business_messaging

3d. Copy Your Token

Copy and save the token immediately. It will only be shown once.

1. WABA ID — In your Meta app dashboard, go to WhatsApp → API Setup. Find the WhatsApp Business Account ID.
2. Phone Number ID — Listed under your phone numbers in the API Setup section.
3. App Secret — Go to App Settings → Basic and copy the App Secret.

1. Go to Business Settings → WhatsApp tab.
2. Click Manual Connection.
3. Enter your Access Token, App Secret, and WABA ID.
4. Click Fetch phone numbers or enter the Phone Number ID manually.
5. Optionally enter your 6-digit PIN (if two-step verification is enabled).
6. Click Connect WhatsApp.

After connecting, Replyk automatically generates a unique verify token for your connection. You will find the callback URL and the verify token in the Webhook configuration section of your WhatsApp connection status panel — use the copy buttons to grab them.

1. In your Meta App, go to WhatsApp → Configuration → Webhooks.
2. Set the Callback URL to: https://replyk.io/api/whatsapp/webhook
3. Set the Verify Token to the value shown in your Replyk dashboard under Webhook configuration.
4. Subscribe to: messages and message_template_status_update.