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WhatsApp Setup

WhatsApp Setup

Connect your WhatsApp Business account to enable the AI Agent.

Video Tutorial: Connect WhatsApp with Meta Embedded Signup

Watch this step-by-step video guide to learn how to connect your WhatsApp Business account to Replyk in under 2 minutes using Meta's official Embedded Signup flow.

Official Meta Connection — Embedded Signup (Recommended)

The Official Meta Connection uses Meta's official Embedded Signup dialog. It automatically links your Meta Business Account, grants necessary permissions, configures webhooks, and connects your phone numbers in just a few clicks—no manual API key copy-pasting required.

Why choose Meta Embedded Signup? Fast 1-click setup, official Meta Cloud API authorization, automatic webhook configuration, and seamless multi-number selection for your workspace.
1

Start Connection in Replyk

  1. Go to Business Settings → WhatsApp tab in your Replyk dashboard.
  2. Click Connect with Facebook to launch Meta's secure Embedded Signup modal.
2

Log In & Authorize Meta Account

  1. Log in to the Facebook account associated with your Meta Business Portfolio.
  2. Review and confirm the permissions requested by Replyk (WhatsApp Business Management & Messaging).
3

Select or Create Business & WhatsApp Profile

  1. Select your existing Meta Business Portfolio or create a new one.
  2. Select your existing WhatsApp Business Account (WABA) or create a new profile.
4

Register & Verify Phone Number

  1. Select the phone number you wish to use for WhatsApp Business communications.
  2. If adding a new number, enter the 6-digit verification code sent by Meta via SMS or phone call.
5

Select Phone Numbers & Complete Setup

  1. After closing the Meta popup, Replyk displays all available phone numbers found on your WhatsApp account.
  2. Select the number(s) you want to activate for your business according to your plan limit, then click Connect.
  3. Replyk exchanges token credentials and sets up webhooks automatically. Your AI Sales Agent is now ready!

Manual Connection (Meta System User — Advanced)

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1

Create a System User in Meta Business Portfolio

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Create system user dialog
2

Assign App Assets to the System User

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  2. Select your Meta app from the list.
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Assign assets to system user
3

Generate a Permanent Access Token

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Generate token button

3a. Select your Meta App

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Select app for token

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Set token expiration to Never

3c. Assign Permissions

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  • whatsapp_business_management
  • whatsapp_business_messaging
Assign WhatsApp permissions

3d. Copy Your Token

Copy and save the token immediately. It will only be shown once.

Token created. Copy it
4

Get Remaining Credentials from Your Meta App

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5

Connect in Replyk

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  3. Enter your Access Token, App Secret, and WABA ID.
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  5. Optionally enter your 6-digit PIN (if two-step verification is enabled).
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6

Configure Webhook in Your Meta App

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  1. In your Meta App, go to WhatsApp → Configuration → Webhooks.
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Messaging Windows

24-Hour Customer Service Window, Free

Opens when a customer messages you. Send any message type for free while active.

72-Hour Free Entry Point Window

For conversations from Click-to-WhatsApp ads. Template messages only, but free for 72 hours.

Window Closed, Paid Templates Only

After windows expire, only pre-approved template messages can be sent. Meta charges per-message fees.

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