Scheduled Tasks

Your Agent schedules jobs to run later, on its own or because a customer asked. For example: "I'll follow up with you tomorrow at 10am."

• Follow-ups and scheduled messages, including re-engaging a customer who went quiet.
• Order creation at a time the customer chose, and order confirmation reminders.
• Promotions, and customer reviews for a product the customer looked at but did not buy.
• Messages while a parcel is on its way, to keep the customer ready to receive it.
• A reminder when an order has been waiting at your shop to be collected.

• See every task in Smart Agent → Agent → Scheduled Tasks, and a conversation's own tasks in its contact panel.
• Cancel tasks before they execute.
• Tasks execute automatically at the scheduled time.
• A task that could not run in time, for example because the chat was taken over, is marked Missed. A failed task shows why it failed.

Each task shows whether it sends inside the customer's 24-hour window (free) or outside it as a template message (paid).